Call Management
Enhanced extension reporting and real-time call statistics
Callview Wizard MIS is a sophisticated Business Management Tool. It is designed to give you both the power to better manage your telephony traffic as well as the information you need to get the best from your key staff members.
By monitoring data on all incoming and outgoing calls, Wizard MIS can produce concise and simple reports on traffic levels, peaks, frequencies, and durations. You can specify a team or departmental breakdown to let you allocate staff to critical areas at the right times, so you can improve response times and avoid keeping your customers waiting. Wizard MIS can provide data on each separate extension, giving you a real basis on which to compare individual performance.
Summary Reports by Day, Week or Month allow you to analyse your call traffic across a group of extensions or a marketing campaign, and evaluate the level of your success.
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Traffic Analysis by Half Hour enables you to more accurately set staffing levels, by showing you when you are at your busiest.
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Extension Summary reports allow you to analyse how well your different members of staff are performing, so that you can decide which staff need more training, or are operating the most efficiently.
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Additionally, Wizard MIS gives managers all the data they need using the real-time module, Wizard RT, showing current call traffic including who is talking and the person they are in conversation with making sure you keep your finger on the pulse of your business operations.
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