Enhanced extension reporting
and real-time call statistics
Callview Wizard MIS
is a sophisticated Business Management Tool.
It is designed to give you both the power
to better manage your telephony traffic
as well as the information you need to get
the best from your key staff members.
By monitoring data
on all incoming and outgoing calls, Wizard
MIS can produce concise and simple reports
on traffic levels, peaks, frequencies, and
durations. You can specify a team or departmental
breakdown to let you allocate staff to critical
areas at the right times, so you can improve
response times and avoid keeping your customers
waiting. Wizard MIS can provide data on
each separate extension, giving you a real
basis on which to compare individual performance.
Summary
Reports by Day, Week or Month allow you to
analyse your call traffic across a group of
extensions or a marketing campaign, and evaluate
the level of your success.
Extension Summary reports allow you to analyse
how well your different members of staff
are performing, so that you can decide which
staff need more training, or are operating
the most efficiently.
Additionally,
Wizard MIS gives managers all the data they
need using the real-time module, Wizard RT,
showing current call traffic including who
is talking and the person they are in conversation
with making sure you keep your finger on the
pulse of your business operations.
