Be it for contractual
verification, or selective quality measurement,
IGC can provide the platform that provides the
answer. From recording a single extension with
our Comguard Single, up to a fully networked,
CTI driven Multi-channel application, IGC has
the answer. Utilising the latest in DVD technology,
archiving and storage of calls is simple, with
an automatic library process providing fast access
to recordings made months or even years ago.
Audiolog is a complete, open architecture system
for recording, archiving, and playing back multi-media
conversations. Audiolog integrates seamlessly
into contact centers and public safety environments,
either as a standalone recorder/playback unit,
or as a dedicated server in an established network.
Audiolog records interactions on PBX, ACD, trunked
radio and CTI systems, using advanced technology
developed by Mercom’s in-house engineering
to ensure compatibility and ease-of-use.
Flexible Recording and Storage Options
Mercom’s Audiolog
Call Recording Server offers full-time, on-demand,
criteria-driven or scheduled recording. A single
Audiolog server can serve multiple applications
within your organization. With it, communications
centers have tremendous recording flexibility and
connectivity, and can rest assured in a recording
system specifically designed to fulfill the widest
range of recording requirements while being one
of the most efficient, easy-to-use and reliable
solutions available.
Audiolog’s
open architecture also provides maximum storage
flexibility, with available redundant hard drives,
automatic archiving to DVD-RAM, automatic upload
to Network-Attached Storage (NAS), RAID5, the
EMC Centera content addressed storage solution
or SAN storage, as well as Mercom’s innovative
Centralized Archiving Storage (CAS) configuration.
Most recently, Mercom has announced the release
of the innovative Mercom Virtual Media™
(MVM) option which allows users to store and easily
retrieve calls, complete with catalog database
information, to any type of third-party media
selected.
Unparalleled Connectivity and Integration
Audiolog is designed to
minimize technology expenditure and increase product
serviceability. Mercom supports all industry CTI
standards including TAPI, TSAPI, CSTA, JTAPI, OAI
and others. Mercom also features tightly-coupled
integration with leading trunked radio systems,
efficiently recording and storing both trunked and
conventional transmissions.
Features:
Open-architecture design assures reliability
and ease-of-use.
Audiolog’s IRIS scheduler allows total
control of when to record, what types of calls
to record, which groups to record, and how many
calls to record.
Desktop record-on-demand capability (RODNI™)
allows agents and supervisors to start and stop
their own recordings, or to tag recorded calls
with important information.
Mercom Interaction Review™ software
allows users to access, search for, and play
recordings from a central point for all call
centers (over WAN) via a web browser, eliminating
the need for conventional client software loaded
on the playback PC, and includes advanced querying
capabilities.
Outstanding desktop access enables remote
call playback, live monitoring, scheduling of
recordings, and management and configuration
of the system.
Easily search for calls by date, time, duration,
channel, agent, caller ID, DNIS, dialer number,
call index number, reference text, private data
and more.
Audiolog screen recording is designed to minimize
network usage and storage requirements. All
screen changes including mouse movements and
keystrokes are efficiently captured without
disrupting agents, and are fully reproduced
during playback.
