Panasonic Applications

Designed for easy installation and maintenance – Communication Assistant can be deployed without the need of any additional CTI server – making it an ideal solution for small to medium size businesses with limited IT knowledge and staff while multi-site or enterprise businesses requiring scalability to support large deployments – can choose CTI server based deployments.

Availability and Presence - Availability and Presence is fully incorporated into the application allowing you to instantly see other contacts’ status (e.g. Available, In a Meeting, Out to Lunch, etc) and helps in determining who is available to handle calls before you decide to call or transfer a call to them.

VMA (Voice Mail Assistant) - Companies using the optional advanced KX-TVM Voice Messaging solution – can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant.

Microsoft Outlook Integration - Communication Assistant seamlessly integrates with Microsoft® Outlook® via a small dockable toolbar – allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts.

Visually Dial Contacts - To call someone, visually check to see if they are available and simply click on their contact to dial.

Searchable History - A fully searchable call history allows you to easily check any missed or dialled calls.

Easy Access to Common Phone Functions – Common telephony functions such as transferring a call, setting up your call forwarding and Do Not Disturb, putting a call on Hold, or creating a “multi-party” conference call are all greatly simplified.

CRM Integration - Integration with TAPI enabled popular CRM desktop software – allows users to be more productive by directly handling telephony from within CRM company applications.

Incoming Call Popup - A small pop-up window appears near the system tray to politely inform you of incoming calls. This indicates the name and number of the caller.

Chat - With Communication Assistant – you can start a chat (instant messaging) session – for quick communication – and if needed – escalate from chat to a phone call with just